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Treat kindness as business strategy | Opinion

Treat kindness as business strategy | Opinion

In a world obsessed with productivity metrics, efficiency dashboards and climbing pay scales, it’s easy to believe that happiness lives at the top of a salary bracket. But according to Gallup’s latest findings, it may be kindness — not cash — that delivers the real return on investment.

In the March Gallup Blog, Jon Clifton and Julie Ray highlight key insights from this year’s World Happiness Report that every leader, manager and human should consider: Acts of generosity and trust in the goodwill of others are stronger predictors of happiness than income.


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Heidi Shadel is a Cumberland, Md., business owner and graduate of Frostburg State University with a master’s degree in business administration. Connect with her on LinkedIn or email her at heidi@atr-hr.com.

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